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Fix problems with videos


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Guide to fix problems with videos on your own

If a video does not work, please try to fix the problem on your own using the following points. We recommend to use the browsers Google Chrome or Firefox, because there are currently problems with Microsoft Edge.

 

1. Update browser

  • Update your internet browser or install another browser for testing (Chrome, Firefox).

 

2. Check extensions

  • Click on the three-dot menu > Settings (Chrome) in the upper right corner.
  • Click on Extension and make sure if you have an AdBlocker installed, disable it.
  • Click on the three-dash menu > Settings (Firefox) in the upper right corner.
  • Click on Extensions & Themes and make sure if an AdBlocker is installed, disable it.
  • Update the game (F5 or Ctrl + R)

 

3. Check cookie declaration

Please pay attention to the game worlds (please click on the corresponding world).

 

4. Activate JavaScript

  • JavaScript must be enabled and must not be blocked.

 

5. Clear cache and cookies

  • Press Ctrl + Shift + Remove on your keyboard (works with all major browsers)
  • Check Cookies and other website data, images and files in cache (Chrome)
  • Click on Clear data.
  • Check the Cookies and Cache box and click OK. (Firefox)
  • Refresh the game (F5 or Ctrl + R) and allow ALL cookies again.

 

6. Reset browser settings

  • Click on the three-dot menu in the upper right corner > Settings (Chrome)
  • Click on Advanced > Reset and clean.
  • Reset the settings and clean up the browser.
  • Clean up Firefox. Write "about:support" in the address bar and confirm with Enter. Click on "Clean Firefox". Confirm the process with "Clean Firefox". Your browser will be restarted automatically.
  • Then restart the game.

 

7. Restart your PC

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