Netiquette/Rules

[Chrischan]

1. Netiquette

It is vital to treat each other with respect and we consider this a top priority. Please treat others as you wish to be treated. It is not necessary – and above all, not permitted – to use insults or to campaign against others. Hatred, malicious propaganda, provocation, vulgar language, and ridicule are also prohibited. Players who troll or flame are not welcome and will be banned from the game/forum.

Always remember that you are talking to a real person.
Be considerate to new players! They need some time to learn the ropes.
 
2. Use of the correct chatrooms

General chat

The General chat is where you can talk about everything under the sun. Please note that some discussions are unacceptable due to the subject matter. This includes political discussions and vulgar content.
 
Help chat

Questions about the game belong exclusively in the Help chat. You can use the forum as an alternative. If you experience technical issues, please contact in-game support.
 
Search chat

Raw materials trading is limited exclusively to the Search chat. The Search chat is also where you can look for members to join your association or for visitors for your monument. Please note that each association may only post one search per hour (60 minutes), irrespective of which member posted the search.

Chat language is English.

3. Spam

Spam and the distribution thereof is prohibited. This includes:

• Links are not permitted in the game. In the forum, links are only allowed in the "Common room" and "Forum games" sections. Links are only permitted in the chat and other parts of the forum if they link to websites operated by unikat.
• Threads such as "I demand an answer," conspiracies, and comments on how to circumvent the rules are prohibited.
• It is prohibited to reopen a thread after it has been closed by a moderator/administrator. If you want to open a thread after it has been closed, please contact a moderator who will decide whether or not to reopen the thread.
• Begging for donations of Gold Bars is prohibited.
• Demands or requests for damages are not permitted.
• Spam will be deleted by moderators without prior notice. Further action may be taken including issuing a permanent ban from the game.

 4. Advertising

Advertising of any nature will be deleted without prior notice. It is also not permitted to send mass mails via private message and doing so may result in being banned from the game.
 
5. Racism and inciting hatred

We do not tolerate racist or political propaganda, or the incitement of hatred. This rule extends to user names and association names. Such content will be deleted immediately and without prior notice.

6. Discrimination

Discriminatory remarks and provocation concerning other players, moderators, and employees will not be tolerated. The same applies to minorities, religions, persons who are physically/psychologically disadvantaged, and any other group of persons.

7. Calls for boycotts and petitions

Petitions and calls for boycotts in chats and in private messages are prohibited.

8. Denouncements/Demands

8a Denouncements

Publicly denouncing players, associations, moderators, employees, or other natural or legal persons is prohibited.
 
8b Demands

Demanding penalties in the game and/or forum is prohibited. The administrators and moderators will determine if a penalty is to be imposed and the extent of said penalty.
It is likewise prohibited to demand answers from support, the moderators, or the employees. They will answer at their own discretion.

9. Exploits/Cheating/Bugs

The use and distribution of exploits (vulnerabilities in the source code), bugs in the game, and cheats/hacks/bots is prohibited. This prohibition includes instructions/information on how to cheat or exploit bugs in the game. Infringements and reports about exploits and cheats must be reported exclusively to either support or by email to info@unikatmedia.de. Violations will result in a permanent ban from the game.

10. Illegal activities

Any instigation, planning, and/or carrying out of illegal conduct is strictly prohibited.

11. Communication between support/employees and players

The content of private messages exchanged between the support/employees of unikat media GmbH and players may not be published. It may not be disclosed to parties who are not involved (e.g. via private message) or published in the chat/forum. A private message may only be made public if both parties agree to its publication.

12. Moderation

The moderators are free to moderate the chat and forum at their own discretion. Moderators alone determine the duration and severity of any penalties imposed. We appreciate every player who helps other players with their questions. However, it is not permitted to help break the rules by assisting other players to break the rules. If it is apparent that no moderators are present, you can leave a message for a moderator. Posing as a moderator or an administrator is prohibited.

13. Multiple accounts

Each person may only play with one account per world. Players who often play via the same Internet connection or who live in a shared accommodation must discuss this with support before playing the game.

14. Account sitting

Account sitting is generally prohibited. However, there are certain circumstances in which it is permitted for a player to play an additional account. This must be arranged with support in advance.
 
15. Sale of accounts

The sale and purchase of accounts is prohibited. Any accounts which are offered for sale or have been purchased will be blocked permanently without prior notice.

16. Utilizing support

To ensure that your support ticket is processed quickly, your message to support should contain as much information as possible. One or two words is not enough for a message to the support team. The netiquette also applies to the support system and any violations will result in penalties.
 
If problems arise, the player should contact support directly. The bug/problem should be reported within 48 hours

17. Complaints

It is not permitted to publicly discuss moderator decisions. Any objections will only be accepted and processed through the support system or by the community manager.
If you have a complaint regarding the time taken to process a ticket, you can write a personal message to a moderator or the community manager after a period of 72 hours who will investigate the matter further. You must refrain from any public discussions about such issues.

18. Further violations despite a ban

If a player continues to harass others despite a ban being imposed, for example via the private messaging system or the forum shoutbox, doing so may result in further action including blocking their account.

19. Changes and additions

We reserve the right to change and expand the rules of the game.

20. Violation of the above rules

Violation of the rules will result in a penalty which can range from a warning to a permanent ban from the game and forum, depending on the severity. The administrators and moderators in charge will determine the type and duration of the penalty. Warnings and bans apply to all areas in the game (the chat, shoutbox, & forum), and may be extended to other areas.
 
If a circumstance is not covered by the rules, the administrators and moderators will consider – and possibly take – further action based on the information available.
 
The general rules of the game and of conduct do not replace the TOU and are to be considered as an addition to such. Both must be regarded.

[Chrischan]

23.01.2017 - Updated paragraph regarding chat language / Added link to TOU